Shipping policy

At Al Hassnain Jeweller, we are committed to delivering your jewellery safely, securely, and in a timely manner. We understand how important it is for our customers to receive their orders with confidence, and we strive to ensure a smooth and reliable shipping experience for every purchase.

All orders are processed within 1 to 3 business days, excluding weekends and holidays. Once your order has been processed, it will be carefully packaged and shipped using trusted carriers to ensure the safety and quality of your item during transit. Customers will receive a confirmation email with tracking details as soon as the order has been dispatched, allowing you to monitor your delivery in real time.

We currently ship across Canada and to select international locations. For domestic orders within Canada, standard shipping typically takes between 3 to 7 business days, depending on your location. Expedited shipping options are available at checkout for customers who prefer faster delivery. For international orders, shipping times may vary based on the destination and customs clearance processes. Please note that Al Hassnain Jeweller is not responsible for any customs duties, taxes, or additional fees that may be charged upon delivery in your country.

All shipments are insured to provide you with peace of mind while your order is in transit. In the rare event that your package is delayed, lost, or arrives damaged, we encourage you to contact our customer service team immediately so that we can assist you in resolving the issue as quickly as possible.

We take great pride in the craftsmanship and quality of our jewellery, and we extend that same care to our shipping practices. If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to reach out to us. Our goal is to ensure that your experience with Al Hassnain Jeweller is as beautiful and seamless as the jewellery you receive.